Privacy Policy
Last date updated: 12/08/2024
Unique Skin & Body ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Collection of Personal Information
We may collect personal information from you in the course of providing our services. This information may include, but is not limited to:
Name
Contact details (e.g., email address, phone number, postal address)
Date of birth
Medical history and other health-related information
Payment details
Information about your use of our website (e.g., IP address, cookies, browser type)
Credit card details
We collect personal information directly from you unless it is unreasonable or impracticable to do so. This may occur when you:
Book an appointment
Fill out forms on our website or in our clinic
Communicate with us via email, phone, or other channels
Use our website and services
2. Use of Personal Information
We use the personal information we collect for purposes including but not limited to:
Providing and managing our services, including medical consultations and treatments
Communicating with you regarding appointments, services, and updates
Processing payments and managing billing
Responding to your inquiries and providing customer support
Complying with legal and regulatory obligations
Conducting research and analysis to improve our services
Marketing our services (where you have consented to receive such communications)
3. Disclosure of Personal Information
We may disclose your personal information to third parties, including:
Medical professionals and other healthcare providers involved in your care
Service providers who assist us in operating our website, conducting our business, or providing services to you
Payment processing providers
Regulatory and government authorities where required by law
Any other third party with your consent or where it is otherwise permitted or required by law
We will not disclose your personal information to overseas recipients without your consent, except where we are required or authorized to do so by law.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
Secure storage of physical and electronic records
Access controls and encryption for digital data
Regular security audits and monitoring of our systems
However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure.
5. Access to and Correction of Personal Information
You have the right to access and request correction of your personal information held by us. If you would like to access or correct your personal information, please contact us using the contact details provided below. We will respond to your request within a reasonable time and, if applicable, provide the information in the manner requested by you, provided it is reasonable and practicable to do so.
6. Cookies and Website Usage
Our website may use cookies and similar technologies to enhance your experience and gather information about your use of our website. You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of our website.
7. Marketing Communications
We may send you marketing communications about our services that we think may be of interest to you. You can opt out of receiving these communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.
8. Complaints and Inquiries
If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We take privacy seriously and will investigate your complaint and respond to you within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective when we post the updated Privacy Policy on our website. We encourage you to review this policy periodically.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Unique Skin & Body
10 Dalmahoy Street Bairnsdale Vic 3875
0492 855 715